Refund policy

Damages and issues

If your goods are damaged in transit, we must be notified within 3 working days of receipt of the goods. Photographs of the damage must be supplied to us first. If approval is given, then it is at the customer's expense to return the goods to us. No returned goods received without prior approval will be accepted by us.

Returns

You have 14 days to return an item from the date you received it for stock items only. We are unable to accept returns of non-stock items unless there is a fault with the product. Please do not return any product without written authorisation from us first.
To start a return, you can contact us at Info@healthy-homeoffice.com. Please note that returns will need to be sent to the following address: 3 The Parade, Burden Way, Guildford, GU2 9PB.

You can always contact us for any return questions at Info@healthy-homeoffice.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, subject to your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Any shipping costs that we incur are non-refundable.
In the unlikely event that the item is faulty, we will arrange collection and replacement or a full refund.
Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@healthy-homeoffice.com.